Legal Documents

By accessing or using RideCharter's services — including our website, mobile app, or any booking platform — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use our services.

We reserve the right to update or modify these Terms at any time. Continued use of our services after changes constitutes your acceptance of the revised Terms. We will notify registered users of material changes via email.

All bookings made through RideCharter are subject to vehicle availability and confirmation by our operations team. A booking is only confirmed once you receive a written confirmation email or SMS from RideCharter.

2.1 Booking Requirements

• The primary booker must be at least 18 years of age.
• Valid government-issued ID may be required at time of service.
• Accurate passenger count must be provided at booking time.
• Route details (pickup/drop addresses) must be confirmed 24 hours before departure.
• Special requirements (wheelchair access, child seats, etc.) must be stated at the time of booking.

2.2 Payment

Full or partial payment may be required at the time of booking depending on the package selected. All payments are processed securely via our approved payment partners. Accepted methods include Visa, Mastercard, American Express, and PayPal.

Cancellations must be submitted in writing via email to bookings@ridecharter.com or through your account portal. Verbal cancellations are not accepted. In case of service failure on our part (vehicle breakdown, driver no-show), a full refund or complimentary rescheduling will be offered.

Passengers are expected to conduct themselves in a respectful and safe manner throughout the journey. RideCharter reserves the right to terminate a trip without refund if passengers engage in prohibited behavior.

• No smoking or vaping in any vehicle at any time.
• No consumption of alcohol without prior written authorization for charter events.
• Luggage must not exceed designated storage capacity — notify us in advance for oversized items.
• Seatbelts must be worn at all times where fitted.
• Passengers must not distract or interfere with the driver.
• Any damage caused by passengers will be charged at full market rate.
• Children must use age-appropriate restraints as required by law.

All RideCharter vehicles operate with comprehensive commercial passenger insurance as required by law. Our liability, however, is limited to the following:

• RideCharter is not liable for delays caused by traffic, weather, accidents, or force majeure events.
• Our maximum liability for any claim shall not exceed the total fare paid for that specific booking.
• We are not responsible for consequential losses including missed flights, events, or appointments.
• Third-party claims arising from passenger negligence are the sole responsibility of the passenger.

For corporate clients with premium packages, extended liability coverage may be negotiated separately under a Service Level Agreement (SLA).

All content on the RideCharter website and applications — including text, images, logos, icons, graphics, audio clips, and software — is the exclusive property of RideCharter Inc. and is protected under applicable intellectual property laws.

• Reproduction or commercial use of any content without prior written consent is strictly prohibited.
• RideCharter's trademarks, logos, and brand identity may not be used without express authorization.
• User-generated content (reviews, photos shared with us) may be used in our marketing with attribution.

These Terms are governed by the laws of the State of New York, USA. Any disputes arising from the use of RideCharter services shall first be attempted to be resolved through good-faith negotiation.

If a resolution cannot be reached within 30 days, the matter will be referred to binding arbitration in accordance with the rules of the American Arbitration Association. Both parties waive the right to a class action lawsuit.