Frequently Asked Questions

All our daily rates include:

• The bus vehicle as specified
• A licensed, professional driver
• Fuel for the journey
• Comprehensive passenger insurance
• A daily km allowance (300 km for Standard, 500 km for Premium)
• 24/7 roadside assistance

Extra km beyond the allowance is charged at $0.85/km. Tolls, parking, and overnight driver accommodation are billed separately.

Absolutely no hidden fees. We believe in full transparency. Before you confirm your booking, you'll see a complete breakdown of:

• Base daily rate
• Any applicable taxes
• Toll estimates (if applicable to the route)
• Additional services requested

• 3+ day bookings: 10% discount on daily rate
• 7+ day bookings: 18% discount on daily rate
• 2–3 buses: 8% fleet discount
• 4+ buses: 15% fleet discount
• Corporate annual contracts: Custom negotiated rates

Discounts cannot be combined unless you qualify for a corporate SLA. Contact us for a custom quote.

Our fleet is among the newest in the industry. Over 85% of our vehicles are 2022–2025 model year, with the remaining being 2020–2021 models in excellent condition. All buses undergo:

• Monthly mechanical inspections by certified technicians
• Deep cleaning and sanitization after every trip
• Annual DOT (Department of Transportation) compliance checks

Any vehicle over 5 years old is retired from our premium fleet and either updated or sold.

Yes. We have ADA-compliant vehicles with:

• Hydraulic wheelchair lifts
• Securement systems for wheelchairs
• Priority seating near the entrance

Please indicate accessibility requirements at the time of booking so we can assign an appropriate vehicle. Availability may vary by location — advance notice of 48+ hours is recommended.

You can choose your vehicle category (Mini Bus, Standard Coach, Luxury Coach, Executive Shuttle) and we'll assign the best available vehicle in that class. Specific model requests (e.g., Volvo 9700, Setra S 516) can be made as a preference when contacting us directly, subject to availability. We cannot guarantee a specific model unless agreed in writing for corporate contracts.

• 72+ hours before trip: 100% full refund
• 48–72 hours before trip: 75% refund
• 24–48 hours before trip: 50% refund
• Less than 24 hours: No refund
• No-show at pickup: No refund

Cancellations must be submitted in writing to bookings@ridecharter.com with your booking reference. See our full Cancellation Policy for more details.

Refunds are processed to your original payment method:

• Credit/debit cards: 5–10 business days
• PayPal: 3–5 business days
• Bank transfer: 7–14 business days

We initiate refunds within 1 business day of receiving a valid cancellation. If you haven't received your refund after the stated period, contact your bank first, then reach out to us.

All RideCharter drivers go through an extensive vetting process:

• Valid Class B or Class P Commercial Driver's License (CDL)
• Federal criminal background check
• DMV driving record review (clean record required)
• Drug and alcohol testing (pre-employment and random)
• Minimum 5 years of professional passenger transport experience
• Annual re-certification and defensive driving refresher

Yes! If you've had a great experience with one of our drivers, you can request them by name or employee ID when booking. We'll do our best to accommodate based on driver availability and schedule. This option works best when booked at least 5 days in advance.

• Visa, Mastercard, American Express (credit & debit)
• PayPal
• Bank transfer / ACH (corporate clients)
• Check (corporate accounts only, with prior arrangement)

All card payments are processed securely through Stripe. We are PCI-DSS Level 1 compliant and never store full card numbers.

Yes. A digital receipt is automatically emailed after payment. For formal VAT invoices (required for business expense reimbursement), contact us at billing@ridecharter.com with your booking reference. Corporate clients receive automatic monthly invoices.

WiFi is available on all Premium (Luxury Coach) and Executive Shuttle vehicles. Standard coaches have basic connectivity. Mini buses do not include onboard WiFi but USB charging ports are available at every seat for all fleet types.

Light snacks and non-alcoholic beverages are permitted on all vehicles. Alcohol is allowed only on Luxury Coach and Executive Shuttle bookings with prior written authorization (additional cleanup deposit of $150 applies).

• No hot food with strong odors
• Spill-proof containers recommended
• Passengers are responsible for maintaining cleanliness
• Excessive mess may result in a cleaning fee (up to $300)

Setting up a corporate account with RideCharter gives you access to priority booking, negotiated rates, dedicated account management, and monthly invoicing. To get started:

• Fill out our Corporate Inquiry Form
• A dedicated account manager will contact you within 1 business day
• We'll prepare a custom SLA based on your expected volume and travel patterns
• Once approved, your company gets a branded booking portal and priority support line

Yes! For long-term corporate contracts (6+ months), we offer full vehicle wrapping or magnetic panel branding with your company logo and colors. This is available for dedicated fleet arrangements. Setup requires 3–4 weeks lead time and design approval. Contact your account manager for pricing.